Privacy Policy
Last updated:
1. Introduction
Welcome to Sieveneck. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sieveneck.world or make a purchase from us.
This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Belgian data protection laws.
2. Data Controller Information
The data controller responsible for your personal data is:
- Company Name: Sieveneck
- Address: Steenstraat 30, 8000 Brugge, Belgium
- Email: write-to-us@sieveneck.world
- Website: sieveneck.world
3. Personal Data We Collect
We may collect the following categories of personal data:
3.1 Information You Provide
- Identity Data: Full name
- Contact Data: Email address, phone number (optional), delivery address
- Communication Data: Messages and inquiries you send us
- Consent Data: Records of your consent to our policies
3.2 Automatically Collected Information
- Technical Data: IP address, browser type and version, operating system, device information
- Usage Data: Pages visited, time spent on pages, navigation paths, referring website
- Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy)
4. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling orders | Performance of a contract (Art. 6(1)(b) GDPR) |
| Responding to inquiries | Legitimate interests (Art. 6(1)(f) GDPR) |
| Sending marketing communications | Consent (Art. 6(1)(a) GDPR) |
| Analytics and website improvement | Legitimate interests (Art. 6(1)(f) GDPR) |
| Legal compliance | Legal obligation (Art. 6(1)(c) GDPR) |
5. Purposes of Data Processing
We use your personal data for the following purposes:
- To process and fulfill your orders, including shipping and delivery
- To communicate with you about your orders and inquiries
- To provide customer support and respond to your questions
- To improve our website, products, and services
- To analyze website usage and user behavior
- To send promotional communications (with your consent)
- To comply with legal obligations and protect our rights
- To prevent fraud and ensure website security
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
| Data Category | Retention Period |
|---|---|
| Order and transaction data | 7 years (legal requirement for tax and accounting purposes) |
| Customer account data | Duration of business relationship + 3 years |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Inquiry and support data | 2 years from last interaction |
| Analytics data | 26 months |
After the retention period expires, your data will be securely deleted or anonymized.
7. Data Sharing and Third Parties
We may share your personal data with the following categories of recipients:
- Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email service providers)
- Professional Advisors: Lawyers, accountants, and auditors when necessary
- Legal Authorities: When required by law or to protect our rights
All third parties are required to respect the security of your personal data and treat it in accordance with GDPR. We do not sell your personal data to third parties.
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:
- EU Standard Contractual Clauses
- Adequacy decisions by the European Commission
- Binding Corporate Rules
9. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
- Right of Access (Art. 15): Request a copy of your personal data
- Right to Rectification (Art. 16): Request correction of inaccurate data
- Right to Erasure (Art. 17): Request deletion of your data ("right to be forgotten")
- Right to Restriction (Art. 18): Request limitation of processing
- Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
- Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent (Art. 7): Withdraw your consent at any time
- Right to Lodge a Complaint: File a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details provided in Section 2.
10. Supervisory Authority
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority:
- Name: Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD)
- Address: Drukpersstraat 35, 1000 Brussels, Belgium
- Website: www.dataprotectionauthority.be
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Staff training on data protection
- Pseudonymization and anonymization where appropriate
12. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: write-to-us@sieveneck.world
- Address: Steenstraat 30, 8000 Brugge, Belgium
We will respond to your inquiry within 30 days as required by GDPR.